Frequently Asked Questions
General questions
What are your opening hours?
Our hospitality desk (inside Radisson Blu Hotel, in Tromsø) is open from 8 am to 7 pm (daily) and our booking point (Sjøgata 7) is open from 9 am to 4 pm (daily).
Our Best Arctic meeting point (inside Prostneset, upstairs) is open from 8 am to 7 pm (daily).
What are your payment options?
We accept payments by cash (NOK and EUR) and credit/debit cards (Visa or Mastercard) at our hospitality desk. For online bookings, you can pay by Visa or Mastercard.
What is your cancellation policy?
a) Cancellation without refundable booking protection
For groups of up to 9 people, a full refund is granted for cancellations or changes made the latest 48 hours prior to departure. For groups with more than 10 people, cancellation more than 14 days prior to departure will incur in no fee. Cancellations must be sent in writing directly to Best Arctic (booking@bestarctic.com).
b) Cancellation with refundable booking protection
How can I change my booking?
Changes to bookings must be sent in writing directly to Best Arctic (booking@bestarctic.com). Changes are subject to availability on tours.
Do you offer discounts for students?
Yes, we have student discounts on several tours. Please bring your Student ID card or other documentation that proves that you are a student.
Do your tours usually fill up fast in December, January and February?
Yes, those months are very popular for tourism in Tromsø. We recommend booking tours in advance.
Can I combine 2 activities in one day?
Yes, this is possible. However, it depends on which activities you are planning. It’s important to check the finishing time of the first activity and the check-in time of the second activity. For example, we don’t recommend combining a husky tour starting at 12 noon with a Northern Lights tour starting at 19:00 (7pm) because you may not be back in time for your evening activity.
Can we drive to some activities in our own car?
Unfortunately no. Due to safety, logistics and driving times, we recommend you join the activity where transport is already included, so you make sure you are there on time.
I am trying to book an activity online, but it does not work. Can you help?
There are various reasons why you may be unable to book an activity online. The activity may be sold out, or you may be experiencing a technical problem. If so, please try again using a different browser or from a computer instead of your mobile phone. We also recommend checking the basket on our website to see if your selected products are already there. If this does not answer your problem, please contact info@bestarctic.com
How do I book an airport express bus from the airport to the city centre?
You can check days and timetables here and book it here: Airport Express. Please check if your date is a weekday or weekend.
Can I bring my baby on the Airport Express bus?
Yes, we have children’s seats. Just please tell the bus driver you are traveling with a baby and he will help you out.
Can the Airport Express bus accommodate wheelchair users?
Yes, we have one wheelchair space in each of our airport buses, and all our airport bus drivers receive training in the use of lifts and how to secure wheelchairs.
STILL HAVE A QUESTION?
Don´t hesitate to contact us.
Our Northern Lights tours can sell out fast, so we recommend booking at least one week in advance to guarantee your spots.
QUESTIONS AND ANSWERS
Northern Lights tours
Are the Northern Lights tours suitable for children?
The minimum age on our Aurora Safari Minibus tour is 10 as this tour can be quite late and involve more time outside in cold conditions. The minimum age on our Aurora Safari Camp tour is 4. This tour ends earlier and is more comfortable and adapted for their needs (shelter and toilets, etc.). Another option is booking an Aurora Safari Private tour – no minimum age applies on these tours, which are far more flexible and can be adapted to meet your needs and wishes.
What are the differences between the Aurora Safari Camp and the Aurora Safari Minibus?
Our Aurora Safari Camp is a Northern Lights tour that takes you out of the city to a comfortable and private camp (where you have shelter, toilets and dinner options), perfectly located for you to observe the Northern Lights. We have eight different camps throughout the Tromsø region, and every afternoon we assess the weather conditions to select the most suitable camp for that evening. Our Aurora Safari Minibus tour is a more active tour where you will be outside for most of the evening (the only shelter you have is the minibus!) – on these tours, you travel to different places and follow the best weather conditions and chase the Northern Lights. If conditions and time permit, you will have a longer stop and your guide will light a bonfire to warm you up.
I plan to come to Tromsø next week: Which day would you recommend I go on the Northern Lights Chase tour?
We recommend you check the weather forecast and book your Northern Lights tour on one of your first days in Tromsø. This way you maximize your chances of seeing the Northern Lights because, if you don’t see them the first time, you have time to go on another tour.
How long in advance should I book my Northern Lights tour?
It depends on the period when you are travelling to Tromsø: December and February are usually our busiest months. Our Northern Lights tours can sell out fast, so we recommend booking at least one week in advance to guarantee your spots. Waiting until one week before allows you to check the weather forecast before you book. You may be able to change to another date owing to the weather (subject to availability).
Can I postpone my tour if the weather is bad? Will it be cancelled? Should I try anyway?
We run our tours every evening during the season providing the conditions are safe. Remember, even if the weather forecast is bad in Tromsø, there may be good chances of seeing the Northern Lights further inland or on the outer coast. We check the weather forecasts regularly and drive towards locations with the best weather conditions (less cloudy and no rain or snow) to enhance your chances of seeing the Northern Lights. We only cancel tours if the weather makes it dangerous (e.g. avalanche risk, icy roads or storms, etc.).
Do you offer warm thermal suits? Is any food included in the tour?
We recommend checking under “What’s included?” on the page for your selected tour page on our website.
When will I get the photos from my Northern Lights tour?
The photos will be available on our website (bestarctic.com) within 48 hours. Just visit the website and download the photos by clicking on “My photos” and selecting the date of the tour you went on.
I can’t see the photos from my tour. Can you help me?
If you still don’t see your photos after 48 hours, please send an email to info@bestarctic.com, so we can check with your guide.