Frequently Asked Questions

We accept payments by cash (NOK) and credit/debit cards (Visa or Mastercard) at our hospitality desk. For online bookings, you can pay by Visa or Mastercard.

a) Cancellation without refundable booking protection

For groups of up to 9 people, a full refund is granted for cancellations or changes made the latest 48 hours prior to departure. For groups from 10 people, cancellation more than 14 days prior to departure will incur in no fee. Cancellations must be sent in writing directly to Best Arctic (info@bestarctic.com).

b) Cancellation with refundable booking protection

Read the full policy here and apply for your refund here.

Changes to bookings must be sent in writing directly to Best Arctic (info@bestarctic.com). Changes are subject to availability on tours.

Yes, we have student discounts on several tours. Please bring your Student ID card or other documentation that proves that you are a student.

Yes, those months are very popular for tourism in Tromsø. We recommend booking tours in advance.

Yes, this is possible. However, it depends on which activities you are planning. It’s important to check the finishing time of the first activity and the check-in time of the second activity. For example, we don’t recommend combining a husky tour starting at 12 noon with a Northern Lights tour starting at 19:00 (7pm) because you may not be back in time for your evening activity.

Unfortunately no. Due to safety, logistics and driving times, we recommend you join the activity where transport is already included, so you make sure you are there on time.

There are various reasons why you may be unable to book an activity online. The activity may be sold out, or you may be experiencing a technical problem. If so, please try again using a different browser or from a computer instead of your mobile phone. We also recommend checking the basket on our website to see if your selected products are already there. If this does not answer your problem, please contact info@bestarctic.com

If you have forgotten or left something behind during one of our tours or on one of our buses, please contact Bussring at +47 4000 21 96. They will assist you in retrieving your item.

You can check days and timetables here and book it here: Airport Express. Please check if your date is a weekday or weekend.

Yes, we have children’s seats. Just please tell the bus driver you are traveling with a baby and he will help you out.

Yes, we have one wheelchair space in each of our airport buses, and all our airport bus drivers receive training in the use of lifts and how to secure wheelchairs.

Yes. Best Arctic is based in Tromsø, with a dedicated team working across customer service, booking, operations, sales, product, marketing and guiding. Our international team lives and works in the Arctic and knows the destination and our experiences firsthand.

Best Arctic combines local presence in Tromsø, more than 20 years of Arctic tourism experience, a large selection of tours and transportation, experienced guides and drivers, local partnerships, physical customer service and a team that can help you plan different parts of your Arctic journey in one place.

Yes. Our local team can recommend activities and help you choose experiences according to your interests, available time and travel needs. You can contact us directly or visit our physical booking points in Tromsø.

Online travel agencies can be useful for discovering and comparing activities. However, booking directly with a local operator means your booking relationship is directly with the company providing and organizing your experience. With Best Arctic, you can also contact our Tromsø-based team for advice and visit our physical booking points in the city.

Yes. Best Arctic has its office and team in Tromsø and has deep roots in Northern Norway. Our team includes local and international employees working across operations, booking, customer service, sales, product, marketing and guiding.

Yes. Best Arctic offers the Tromsø Airport Express between Tromsø Airport and the city, as well as Arctic Route connections linking Tromsø with several destinations across the Arctic. We also offer private tours, with your own suitable bus/ mini-bus/ car.

Yes, selected Best Arctic tours and transport services offer student, senior and/or child pricing. Discounts and eligibility vary by product, so check the relevant tour or transport page before booking.

They are included on selected tours. For example, some Northern Lights experiences include warm winter suits, meals or snacks, hot drinks, toilets and professional photos. Always check the "included" section of the specific experience before booking.

Our professional drivers are familiar with Northern Norway and Arctic winter conditions, including snow, ice, darkness and rapidly changing weather.

Our guides receive dedicated training to prepare them for the tours they guide, including tour-specific knowledge, guest communication and operating in Arctic conditions.

es. Guest feedback and reviews are an important part of how we develop our experiences. Our teams continually review our tours and look for ways to improve them based on guest expectations and feedback.

Yes. Best Arctic has physical booking points in Tromsø where you can speak with our team, ask questions and get help choosing and booking your Arctic experiences.

Best Arctic Group works according to ISO 14001 environmental management standards. Our sustainability work includes areas such as transportation, waste, animal welfare, local partnerships and continuous environmental improvement.

Our Aurora Safari Camp is a Northern Lights tour that takes you out of the city to a comfortable and private camp (where you have shelter, toilets and dinner options), perfectly located for you to observe the Northern Lights. We have eight different camps throughout the Tromsø region, and every afternoon we assess the weather conditions to select the most suitable camp for that evening. Our Aurora Safari Minibus tour is a more active tour where you will be outside for most of the evening (the only shelter you have is the minibus!) – on these tours, you travel to different places and follow the best weather conditions and chase the Northern Lights. If conditions and time permit, you will have a longer stop and your guide will light a bonfire to warm you up.

We recommend you check the weather forecast and book your Northern Lights tour on one of your first days in Tromsø. This way you maximize your chances of seeing the Northern Lights because, if you don’t see them the first time, you have time to go on another tour.

It depends on the period when you are travelling to Tromsø: December and February are usually our busiest months. Our Northern Lights tours can sell out fast, so we recommend booking at least one week in advance to guarantee your spots. Waiting until one week before allows you to check the weather forecast before you book. You may be able to change to another date owing to the weather (subject to availability).

We run our tours every evening during the season providing the conditions are safe. Remember, even if the weather forecast is bad in Tromsø, there may be good chances of seeing the Northern Lights further inland or on the outer coast. We check the weather forecasts regularly and drive towards locations with the best weather conditions (less cloudy and no rain or snow) to enhance your chances of seeing the Northern Lights. We only cancel tours if the weather makes it dangerous (e.g. avalanche risk, icy roads or storms, etc.).

We recommend checking under “What’s included?” on the page for your selected tour page on our website.

The photos will be available on our website (bestarctic.com) within 48 hours. Just visit the website and download the photos by clicking on “My photos” and selecting the date of the tour you went on.

If you still don’t see your photos after 48 hours, please send an email to info@bestarctic.com, so we can check with your guide.

Two people share each snowmobile (the driver and the passenger). Depending on the availability of snowmobiles, it may be possible to have a snowmobile to yourself – subject to availability – please note that a surcharge will apply. If you wish to do so, please send an email to info@bestarctic.com.

Yes, children can go on our snowmobile tours as passengers. Please note that the minimum age is 6 on our Lyngen Snowmobile Safari.

Yes, thermal suits and warm boots are available. We recommend checking under “What‘s included?” on the page for your selected tour page on our website. It’s important to wear several layers of clothes. We recommend wearing woollen undergarments and avoiding jeans, as the temperature can be very cold.

This tour is not aimed at adrenaline seekers expecting “full throttle” as we drive at around 20 to 25 km/ h – this ensures everyone is comfortable and safe. It also means that you can appreciate the scenery rather than it passing in a blur. The Snowmobiles are a “tool” for getting out into the wild and experiencing nature in all its spectacular glory. It focus on sightseeing, whilst absorbing the natural surroundings of mountains, frozen lakes, forests and fjords.

Please find more detailed information in our terms and conditions (check the Snowmobile section).

The exact date of the whale watching season changes from year to year. It depends on when the herring arrive, closely followed by the whales. This is generally from some time in November until late January. We will provide updated information on our whale watching page. We recommend booking your tour in advance because this is one of our best sellers.

Yes, thermal suits and warm boots are available. We recommend checking under “What’s included?” on the page for your selected tour page on our website. It’s important to wear several layers of clothes. We recommend wearing woollen undergarments and avoiding jeans, as the temperature can be very cold.

The trails used for dog sledding are adventurous, so you need a reasonable level of fitness and balance because it’s a self-drive tour that requires reasonable stability and strength.

We do not recommend this activity if you are pregnant, since the tracks can be uneven. Suitable for guests between 12 to 70 years old or fit people above 70 years old.

Our Tromsø Dog Sledding (morning and afternoon tours) are suitable for guests between 12 to 70 years.

Our Husky Safari Tamokdalen (morning and afternoon tours) are suitable for guests between 12 to 70 years.

For our dog sledding tours, we do have a weight limit of 110 kilos per person.

Yes, Finnish time is 1 hour ahead of Norwegian time. The timetable always shows local departure time at departure stop.

- Adults (from 16 years old): from 3300 NOK
- Kids (4 to 15) *: from 2970 NOK

No child seats are available on the bus.

No kids under 4 years old due to safety and comfort reasons.

Yes, one carry-on bag/backpack (must fit under the seat or overhead rack) plus one bag/suitcase with max. 23 kg and no larger than height + length + width = 200 cm is included. One additional luggage can be purchased for 500.- NOK

Unfortunately, no animals are allowed on board (except guide dogs).

Yes, dinner and breakfast are included, coffee, tea and water are always available on the bus.

For the Tromsø-Rovaniemi route: The dinner is at Lyngenfjord Hotel, and it consists of a soup with bread and the breakfast at Santa Clause Hotel in Rovaniemi is a regular continental hotel breakfast.

For the Rovaniemi-Tromsø route: The dinner is at Christmas House in Santa Claus Village. It is a soup with bread and the breakfast is a regular continental hotel breakfast at Radisson Blu Hotel in Tromsø. *For both dinners there is a vegetarian soup option.

- Top floor (except the last row): Offers extra comfortable seats with more legroom and a glass ceiling for enhanced panoramic views.
- Top floor, the last four seats at the back: comfortable reclining seats
- First floor: comfortable reclining seats with windows (no glass ceiling)

Earplugs, face masks and blankets will be available free of charge. The blankets need to be returned.

Seats are allocated on a first-come, first-served basis.

The bus typically runs in most weather conditions, but extreme and unsafe weather conditions may lead to its cancellation. In that case, you will get a notification on our side.

To book your ticket on the direction Rovaniemi to Tromsø or Tromsø to Rovaniemi, you can do so here.

Booking in advance is recommended to guarantee your seat, especially during peak season.

You can purchase tickets online in advance or directly onboard the bus.

A return ticket is recommended for convenience and guaranteed transport back to Tromsø.

Reserve a spot on the bus, whenever you have made your holiday plan and schedule. Even just before departure. Though remember to reserve your spot online before hopping on the bus by ‘buying’ the actual route you will travel via our booking widget, so we keep a great seat for you on our bus.

You’ll travel through scenic fjords, mountains, and coastal landscapes, making the journey itself part of the experience.

Each passenger may bring one item of easy-to-manage hand baggage, which must fit under the seat or in the overhead rack, as well as an item no larger than height + length + width = 200 cm/23 kg.

It’s optional, but bringing snacks can be useful if you prefer more flexibility. However, you can enjoy coffee or lunch at the several stops along the way.

No, this is not a traditional hop-on hop-off service. You must purchase individual tickets for each leg of your journey.

No, ferry tickets are included in your bus ticket.

Look for the red Arctic Route buses with the Arctic Route logo. For the Summer bus route between Tromsø and Rovaniemi, look for red and beige buses marked with Eskelisen Lapin Linjat logo.

No, bus stops are not labeled with “Arctic Route,” so check your stop location carefully in advance (check the Google Coordinates of each stop on the schedules published online).

You should arrive at least 10 minutes before departure.

Yes, you can join and leave the route at various stops depending on your travel plans.