Best Arctic

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Terms and Conditions



Please read the following terms and conditions before making a reservation. It is important to both parties that you understand this agreement in relation to your use of Best Arctic AS.

Please note that reservations that include more than one product will be governed by Norwegian package tour legislation. Should any discrepancies occur between our conditions and the said package tour legislation, then the legislation will take priority.

All travel products available at Best Arctic AS are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Best Arctic AS an inquiry but cannot be part of the contract unless accepted by the supplier.



Best Arctic AS acts as a distributor for travel and tourism-related suppliers. By travel and tourism-related suppliers we mean: Destination management companies, hotel chains, activity providers, tour operators, accommodation organizers, transport companies, and more.

By the term 8221; booking 8221, we mean the purchase of any product or service made on any of our websites, or at your local destination when it is part of Best Arctic ASs network.

Bookings are binding when Best Arctic AS has sent a written confirmation with an order number to an email address submitted by the customer.

Read the confirmation you receive from Best Arctic AS carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order. Any comments must be made immediately. Payment confirms acceptance of these conditions.

Best Arctic AS advises customers to print out the confirmation and take it with them on their trip.

You must be at least 18 years of age to make a reservation with Best Arctic AS.

Some product owners/suppliers/partners may impose a higher age limit, in which case they will provide notification of this when you order.



You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information. Refunds take 2-4 business days before it reaches your card after our approval. Refunds must be sent back to the card that was originally debited.



The following applies to all products or services booked with Best Arctic AS:

When booking accommodation, general cancellation rules apply for all suppliers (see below). When it comes to other categories, the supplier’s own terms will apply in addition to Best Arctic specific conditions as laid down in this document. These terms also apply to package tours, and it is your responsibility to read them. Such terms and conditions will be given in the travel documents.

You are responsible for complying with any supplier-specific conditions in relation to check-in times, reconfirmation of flights, or other matters.



All photographs taken during our excursions might be published by Best Arctic AS. Unless differently agreed upon written request, the client acknowledges that all photographs taken during the tour can be publicly displayed by Best Arctic.

The re-distribution of our photos or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.

Best Arctic does not sell the ownership nor the copyrights of an image, but only the license to use it.

You can use Best Arctic images for any personal projects without time, location, or number constraints.

You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any Best Arctic images unless an extended license for product resale or a special license with free rights for the image was purchased.

All Best Arctic images are provided as downloadable JPG files. We do NOT sell hard copies nor any kind of prints unless differently agreed upon by private requests.

You will find your photos at under the tab «Your Photos».

You are not allowed to use Best Arctic images in any way that places the photographer or people in the photo in a bad light.

You are not allowed to use Best Arctic images in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.

By downloading our images, tours, activities, and services, you are agreeing to be bound by the terms and conditions of this agreement.



General conditions: Prices stated are per room/per day or per unit (cabin, etc.)/per period and include VAT.

Our accommodation providers have guaranteed that Best Arctic AS will have access to their best available rates, i.e. the best rates offered by the accommodation company on electronic distribution channels on any given day, and on the same terms.

No refunds are given for cancellations made directly to product owners/providers.



Cancellations made:

8226;  Before 16:00 on the day before arrival: Full refund

8226;  After 16:00 on the day before arrival: No refund



Cancellations made:

8226; Up to 30 days prior to arrival: Full refund

8226; Less than 30 days prior to arrival: No refund

*Some of our sub-suppliers/product owners/partners employ additional cancellation terms together with ours. In such cases, you will be informed of any additional rules when you book.

Damages: The tenant must treat rented objects in a responsible manner. The tenant must leave the rented object in the same condition as when he/she arrived after fair wear and tear is considered. The tenant is responsible to the owner/letter for any damage to the rented object or its furnishings and movables that may occur during his/her stay, because of actions carried out by the tenant or persons whom the tenant or his/her party have allowed access to the rented object during the rental period. Any damage to the rented object or its furnishings and movables occurring during your stay should be reported to Best Arctic AS immediately.



Cancellations or changes need to be in writing directly to Best Arctic ( within the deadlines stated below.


  • Cancellation or changes less than 48 hours or less prior to departure will be charged 100%
  • Cancellation or changes more than 48 hours or longer prior to departure incur no cancellation fee.
  • Cancellation can only be done by e-mail to
  • “No Show” will be charged 100%


  • Cancellation more than 14 days prior to departure will occur no fee
  • Cancellation less than 15 days prior to departure will be charged 100%
  • A 25% reduction in the total number of guests can be done free of charge up to more than 7 days prior to departure
  • Cancellation and changes can only be done by e-mail to
  • One tour leader is allowed free of charge with every 15 adult guests.
  • “No Show” will be charged 100%

Any amendments made to your booking are treated as cancellations and subsequent new bookings – please refer to the Cancellation of your Booking.



  • For changes made online: NOK 0
  • For changes made through email/telephone/at a tourist information office: NOK 0
  • Our suppliers may have their own specific cancellation rules.



Circumstances over which we or our product owners (suppliers/partners) have no control, e.g. weather conditions, breakdowns, labor disputes and the equivalent (force Majeure) may result in cancellation/amendment.

Should such cancellation/significant amendment occur, the organizers will provide the customer with immediate notification.

The right to price reductions or refunds of the purchase sum does not apply if the defect is due to severe weather conditions or (Force Majeure).



We recommend all our customers to make sure they have satisfactory insurance arrangements prior to their trip.



Best Arctic AS obligations:

  • Ensure that the necessary documents/confirmations are sent in writing to your given email address
  • Ensure that you receive information of any changes made to your booking
  • Ensure that our product owners/suppliers/partners are paid for what you have purchased



  • Accountability for supplying the product you have purchased in accordance with its description
  • Compliance with applicable legislation and regulations
  • Checking proof of identity/passports where necessary and the rejection of any travelers lacking the proper documentation.



  • Make yourself familiar with our terms of cancellation or those of our product owners/suppliers/partners
  • Accept financial responsibility for all transactions made in your name
  • You must be over 18 years of age and have the capacity to affect legal transactions and incur liability
  • You warrant that all information about you and your party is true and accurate
  • Best Arctic AS AS must not be used to make speculative, false or fraudulent bookings
  • Obtain information about rendezvous times
  • Make sure that tickets and confirmations are in accordance with your booking as soon as confirmation is received
  • Bring valid identification/passport or visa
  • Observe the regulations given by product owners/suppliers/partners
  • Do not inconvenience other travelers/participants
  • Do not damage the product owner’s/supplier’s/partner’s property – you may be liable to pay compensation



It is considered a shortcoming when what you receive deviates from what you have booked and had confirmed. It is also a shortcoming when you are given insufficient or negligent information about conditions that would normally be of importance to the product you have booked.

The following circumstances are not considered shortcomings:

  • minor delays when traveling
  • deviations from normal weather, temperatures, or other climatic conditions
  • circumstances resulting from the traveler’s own negligence

Even though we have done what we can to ensure accuracy and availability, some errors may occur. When such occurrences are brought to our attention, we will do our utmost to ensure that you are notified within 3 working days after your reservation has been made. We reserve the right to cancel your reservation and refund the cost, without any liability befalling the customer. In cases where the supplier cancels or makes changes to your reservation, we will do everything in our power to notify you as soon as possible. Should the supplier be unable to fulfill your booking, you will have the option of accepting an alternative offer or canceling your booking and receiving a full refund. In cases where the supplier is unable to provide an alternative within three working days, we reserve the right to cancel your reservation and provide you with a full refund, without any other form of compensation.



Our website may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.



Best Arctic AS can accept no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of ours or our suppliers.

Best Arctic AS can accept no responsibility for indirect losses or consequential damages of any kind in cases where products or services ordered via Best Arctic AS’s reservation service are not protected by Norwegian law.



Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.

Specifically, with the help of Best Arctic’s customer review service, you guarantee that:

  • You have all rights to any user reviews you publish
  • Any reviews published were correct on their date of registration
  • You will not consciously or inadvertently publish information that may harm or cause offense to private individuals
  • You will not publish comments, information, or other material which are untrue, malevolent, offensive, or which may be interpreted as such
  • You will not in any way trick, mislead, or encourage anyone into fraudulent and/or illegal activities


Best Arctic AS does not edit reviews, if they are to be published, they must therefore be in accordance with our guidelines. We will, to such an extent as the law allows, in no way be liable for such reviews, their use, or distribution. The decision to publish your review and your assessment/comments are made at your own risk.

Best Arctic AS reserves the right to reject contributions or remove (without warning) reviews at its own discretion. Amongst other things, this includes situations where Best Arctic AS receives complaints from a third party and/or has reason to believe that our terms and conditions have not been adhered to. Should you wish to complain about any reviews, comments, or other material on our website, you should do so in writing (submit as much information as possible about the circumstances) to:



Should you have any other inquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at

Should you have any complaints about a product owner/supplier/partner while on your trip, be sure to lodge your complaint immediately and officially with the relevant product owner/supplier/partner and make sure you receive a written confirmation before departing/checking out.

If you have any other questions or complaints in conjunction with your booking or the actual product itself, you may contact us on your return home, no later than 30 days after the event took place. State your booking reference and/or forward all relevant information in writing.



Postal address: PB 18, 9253 Tromsø, Norway

Administration address: Sjøgata 2, 9008 Tromsø, Norway

Phone: +47 922 90 645