BOOK ONLINE
BOOK IN PERSON
13 November 2026
Did you know that when you book your Arctic experiences directly with Best Arctic, you can speak to a real customer service team based in Tromsø, visit our physical offices in the city center or get instant guidance from Maria, our AI assistant, available 24/7?
Planning a trip to Tromsø can bring plenty of questions. Which Northern Lights tour should you choose? Where does your whale watching tour depart from? What should you wear for dog sledding? And who can you contact if you need help with your booking?
At Best Arctic, we believe that customer service should be more than an online contact form. That’s why we combine real people, physical customer service locations in Tromsø and AI-powered assistance to help you before, during and after your Arctic adventure.
Here’s how our customer service works and why booking directly with a local company can make a difference.
Yes! Best Arctic has two physical locations in central Tromsø where guests can meet our team face-to-face.
Unlike online-only booking platforms, our team lives and works in the Arctic. We know the destination, the activities and the practical details that matter when travelling in Northern Norway. You can visit us to ask questions, explore activities, receive booking assistance or get advice about your stay.
Our Best Arctic Booking Point, located at Sjøgata 7 in Tromsø city centre, is one of the main places where you can meet our customer service and booking team. Conveniently located near the Radisson Blu Hotel, it is within walking distance of many central hotels and attractions.
Here, you can:
Whether you’re planning your entire Arctic holiday or looking for an activity for tomorrow, our team is here to help.
You can also find Best Arctic at our Meeting Point on the upper floor of Prostneset Bus Terminal, centrally located in Tromsø. This location is particularly convenient for guests departing on selected Best Arctic tours and transportation services.
Our team can help you find the correct meeting location, check you in for the tour, understand your departure information and get ready for your experience. Having a physical meeting point with staff nearby can be especially reassuring if you’re visiting Tromsø for the first time.
Our customer service team does much more than sell tickets. We help travelers understand the different activities available in Tromsø and choose experiences that suit their needs.
For example, imagine you’re traveling to Tromsø with two young children and want to see the Northern Lights.vYou might wonder whether a small group minibus tour, a larger bus or a Northern Lights cruise would be more comfortable for your family. Instead of spending hours comparing options online, you can speak with our local team and receive guidance about the differences between the experiences.
Our colleagues can also help you understand practical details such as tour durations, meeting points, age restrictions, clothing recommendations and transportation options. The goal is simple: help you make an informed decision before booking.
Yes. You can book selected Best Arctic activities directly at our physical booking locations in Tromsø. If you prefer talking to someone before making a decision, our team can help you explore the available options.
This is particularly useful if:
You can also book online through Best Arctic’s official website before arriving in Tromsø.
Our physical customer service team is only one part of the experience. We also have Maria, Best Arctic’s AI-powered assistant, available through our website 24 hours a day, seven days a week. Maria is designed to help you find information about Tromsø, Northern Norway and our Arctic experiences.
You can ask her questions such as:
Maria can provide quick answers, help you discover activities and guide you towards relevant information on our website. She can also communicate in different languages, making it easier for international travelers to find information.
No. Maria is an AI assistant designed to provide information and recommendations, not to manage existing bookings. If you need to change a reservation, request a cancellation, discuss a payment or resolve an administrative issue, our human customer service team can assist you. Maria can help direct you to the appropriate contact information. And because AI systems can occasionally make mistakes, always verify important details such as departure times, meeting points and booking conditions against your confirmation or the official product pages.
Our approach combines the convenience of AI with the experience and personal assistance of a real local team.
When searching for activities in Tromsø, you’ve probably come across platforms such as GetYourGuide, Viator, Booking.com or Tripadvisor. These platforms can be useful for discovering and comparing activities around the world. However, there is an important difference between booking through an online travel marketplace and booking directly with a local tour company.
These platforms are global platforms that connects travelers with activity providers. They offers online customer support, but they don’t operate a dedicated physical customer service booking office in Tromsø where you can walk in and speak to its representatives.
Best Arctic, on the other hand, has a team based in Tromsø and physical locations where guests can visit us.
If you booked through one of these platforms, booking-related requests such as refunds, cancellations or payment issues may need to be handled direct with them, according to their booking conditions. Best Arctic may still be able to help with operational questions about the experience itself.
When you book directly with Best Arctic, you can contact our own customer service team about your reservation without first going through a third-party booking marketplace. This can make communication more straightforward, particularly when you need information about an upcoming tour.
Traveling in the Arctic is different from visiting many other destinations. Winter weather can change quickly. Snow, ice, wind and road conditions can affect transportation and outdoor activities.
For international visitors who are unfamiliar with Northern Norway, having access to a team that understands the destination can be particularly valuable. Our colleagues work in Tromsø and regularly communicate with our guides, drivers, booking teams and operations department. This means we can provide advice informed by local conditions and practical experience.
For example, if you’re uncertain about how much warm clothing you need for a particular activity, our team can explain what is included and what you should bring yourself. If you’re unsure where your tour departs from, we can help you understand the meeting instructions, and if you’re deciding between different activities, we can help you understand which experiences might suit your travel plans.
Yes. Best Arctic offers a wide selection of Arctic experiences, making it possible to plan several parts of your Tromsø holiday with one local company. You can ask our team about Northern Lights tours, whale watching, dog sledding, reindeer experiences, fjord cruises, airport transportation and Arctic Route connections.
For example, you might want to go whale watching during the day and chase the Northern Lights in the evening, or perhaps you’re traveling with children and want to combine reindeer feeding, Polaria and a family-friendly Northern Lights experience. Our team can help you compare activities, understand their duration and check how they might fit into your itinerary. This can be especially useful during a short visit, when you want to make the most of your time in Tromsø.
Yes. Booking directly through Best Arctic means purchasing from a locally based Arctic tourism company rather than through an international booking intermediary. When you book directly, no commission is paid to a third-party online travel agency for that reservation. Direct bookings support the business behind the experiences, including the local teams working in customer service, operations, guiding, transportation and other departments.
For travelers who value supporting local businesses, this is another reason to consider booking directly.
You can reach our team in several ways:
Visit us in person
Best Arctic Booking Point
Sjøgata 7, Tromsø city centre
Best Arctic Meeting Point
Upper floor, Prostneset Bus Terminal, Tromsø
Contact us online
Website: https://bestarctic.com/
Email: info@bestarctic.com
Customer service and contact information: https://bestarctic.com/contact/
Ask Maria
Visit our website and open the AI chat assistant to ask questions about Tromsø and our experiences, anytime. For existing bookings, changes, cancellations or administrative matters, please contact our human customer service team directly.
There are several reasons why booking directly with a local tour company can make your Arctic holiday easier. With Best Arctic, you benefit from:
Real people, local knowledge and support when you need it. When traveling somewhere new, it’s reassuring to know that help is available. At Best Arctic, we’re proud to offer more than an online booking website. We have a real customer service team in Tromsø, physical locations where you can speak with us and an AI assistant available around the clock to help you discover your next Arctic adventure.
Online travel platforms such as GetYourGuide can be useful for comparing experiences, but booking directly with Best Arctic gives you a direct connection to a local company and its customer service team.
Whether you’re planning your first Northern Lights tour, organizing a family holiday or simply looking for advice about what to do in Tromsø, we’re here to help.
Did you know that when you book your Arctic experiences directly with Best Arctic, you can speak to a real customer service team based in Tromsø, visit our physical offices in the city center or get instant guidance from Maria, our AI assistant, available 24/7? Planning a trip to Tromsø can bring plenty of questions. […]
Can you cancel a Best Arctic tour and get your money back? Yes! If you book a standard tour for 1 to 9 people, you can cancel free of charge more than 48 hours before departure, provided no different supplier-specific conditions apply. We understand that travel plans can change. Whether you’re visiting Tromsø to see […]
Planning a trip to Tromsø, Norway and want to experience more than just one Arctic adventure? From chasing the Northern Lights and meeting reindeer to dog sledding, whale watching and snowmobiling, Northern Norway offers unforgettable experiences throughout the colder months. But did you know you can combine some of Tromsø’s most popular activities into one […]
If you plan to travel around Tromsø and Northern Norway in winter without renting a car, one of the easiest options is to take the bus. With the Arctic Route winter buses, you can travel from Tromsø to destinations across Northern Norway, Finnish Lapland and Swedish Lapland. Whether you’re planning a winter day trip, a […]
Traveling alone to Northern Norway is an opportunity to discover spectacular landscapes, try new activities and experience the Arctic at your own pace. But if you are planning your solo trip, you might wonder whether popular experiences such as dog sledding, snowmobiling or Northern Lights tours are suitable for someone traveling independently. The good news […]
Wondering what winter activities you can do in Tromsø? From watching the Northern Lights dance across the sky to dog sledding, whale watching and exploring the fjords, winter brings opportunities to experience Arctic nature, wildlife and local culture. Whether you are traveling as a couple, with friends or as a family, there are activities for […]
