Terms and Conditions

GENERAL INFORMATION

Please read the following terms and conditions before making a reservation. It is important to both parties that you understand this agreement in relation to your use of Best Arctic AS.

Please note that reservations that include more than one product will be governed by Norwegian package tour legislation. Should any discrepancies occur between our conditions and the said package tour legislation, then the legislation will take priority.

All travel products available at Best Arctic AS are compliant with Norwegian legislation and regulations. Demands made beyond the said legislation and regulations may be forwarded by Best Arctic AS an inquiry but cannot be part of the contract unless accepted by the supplier.

Reisegarantifondet (RGF)

Best Arctic AS is a member of Reisegarantifondet (RGF), has provided a travel guarantee and paid an annual fee to both the Travel Guarantee Fund and the Complaints Board for package tours.

Membership in the Travel Guarantee Fund is required by the Package Travel Act and related regulations for anyone who will be operating a package travel business. This means that the enterprise/company must provide a travel guarantee and pay an annual fee to both the Travel Guarantee Fund and the Complaints Board for package tours.

BOOKING/CONTRACT

Best Arctic AS acts as a distributor for travel and tourism-related suppliers. By travel and tourism-related suppliers we mean: Destination management companies, hotel chains, activity providers, tour operators, accommodation organizers, transport companies, and more.

By the term 8221; booking 8221, we mean the purchase of any product or service made on any of our websites, or at your local destination when it is part of Best Arctic ASs network.

Bookings are binding when Best Arctic AS has sent a written confirmation with an order number to an email address submitted by the customer.

Read the confirmation you receive from Best Arctic AS carefully. It is the buyer’s responsibility to make sure that the order is correct. The confirmation is our contract, and it is important that you, the customer, make sure that it is in accordance with your order. Any comments must be made immediately. Payment confirms acceptance of these conditions.

Best Arctic AS advises customers to print out the confirmation and take it with them on their trip.

You must be at least 18 years of age to make a reservation with Best Arctic AS.

Some product owners/suppliers/partners may impose a higher age limit, in which case they will provide notification of this when you order.

PAYMENTS AND REFUNDS

You have to prepay the products that we sell with a card payment (Visa, Mastercard, etc) unless otherwise stated. Your card will be charged after you have entered the necessary information. Refunds take 2-4 business days before it reaches your card after our approval. Refunds must be sent back to the card that was originally debited.

TOUR PROVIDER CONDITIONS AND CANCELLATION

The following applies to all products or services booked with Best Arctic AS:

When booking accommodation, general cancellation rules apply for all suppliers (see below). When it comes to other categories, the supplier’s own terms will apply in addition to Best Arctic specific conditions as laid down in this document. These terms also apply to package tours, and it is your responsibility to read them. Such terms and conditions will be given in the travel documents.

You are responsible for complying with any supplier-specific conditions in relation to check-in times, reconfirmation of flights, or other matters.

PHOTOGRAPHY

All photographs taken during our excursions might be published by Best Arctic AS. Unless differently agreed upon written request, the client acknowledges that all photographs taken during the tour can be publicly displayed by Best Arctic.

The re-distribution of our photos or the use of our photos within products that are mass distributed in any type of archive format is not allowed without an extended or special license.

Best Arctic does not sell the ownership nor the copyrights of an image, but only the license to use it.

You can use Best Arctic images for any personal projects without time, location, or number constraints.

You may not lease, sell or re-distribute, publish or use for any commercial or public purpose any Best Arctic images unless an extended license for product resale or a special license with free rights for the image was purchased.

All Best Arctic images are provided as downloadable JPG files. We do NOT sell hard copies nor any kind of prints unless differently agreed upon by private requests.

You will find your photos at www.bestarctic.com under the tab «Your Photos».

You are not allowed to use Best Arctic images in any way that places the photographer or people in the photo in a bad light.

You are not allowed to use Best Arctic images in any manner that is considered libelous, slanderous, defamatory, obscene, indecent, or illegal.

By downloading our images, tours, activities, and services, you are agreeing to be bound by the terms and conditions of this agreement.

ACCOMMODATION

General conditions: Prices stated are per room/per day or per unit (cabin, etc.)/per period and include VAT.

No refunds are given for cancellations made directly to product owners/providers.

Damages: The tenant must treat rented objects in a responsible manner. The tenant must leave the rented object in the same condition as when he/she arrived after fair wear and tear is considered. The tenant is responsible to the owner/letter for any damage to the rented object or its furnishings and movables that may occur during his/her stay, because of actions carried out by the tenant or persons whom the tenant or his/her party have allowed access to the rented object during the rental period. Any damage to the rented object or its furnishings and movables occurring during your stay should be reported to Best Arctic AS immediately. 

PACKAGES

Packages have at least two of the following travel services included such as:

• Transport – like a cruise, train or coach journeys 
• Accommodation 
• Other tourist services – for example tours, excursions, guides or tickets for concerts or theme parks

A package is sold at a total or inclusive price, must last for more than 24 hours, or include an overnight stay. 

CANCELLATION POLICY VALID FOR BOOKINGS WITHOUT REFUNDABLE BOOKING PROTECTION

Cancellations or changes need to be in writing directly to Best Arctic (info@bestarctic.com) within the deadlines stated below.

a) INDIVIDUAL (UP TO 9 PEOPLE) BOOKING for SINGLE ACTIVITIES/TRANSPORT/ARCTIC ROUTE/PACKAGES not including ACCOMMODATION:

• Cancellation or changes 48 hours or less prior to departure will be charged 100%
• Cancellation or changes more than 48 hours or longer prior to departure incur no cancellation fee.
• Cancellation can only be done by e-mail to info@bestarctic.com
• “No Show” will be charged 100%

b) PACKAGES including ACCOMMODATION, GROUPS (10 PEOPLE OR MORE) OR COURSES

• Cancellation more than 14 days prior to departure will occur no fee
• Cancellation 14 days or less prior to departure will be charged 100%
• A 25% reduction in the total number of guests can be done free of charge up to more than 7 days prior to departure
• Cancellation and changes can only be done by e-mail to info@bestarctic.com
• One tour leader is allowed free of charge with every 15 adult guests.
• “No Show” will be charged 100%

SERVICE CHARGES FOR CANCELLATIONS/AMENDMENTS

• For changes made online: NOK 0
• For changes made through email/telephone/at a tourist information office: NOK 0
• Our suppliers may have their own specific cancellation rules.

THE SUPPLIER’S/ BEST ARCTIC’S RIGHT TO CANCEL/MAKE AMENDMENTS

Circumstances over which we or our product owners (Best Arctic/suppliers/partners) have no control, e.g. weather conditions, breakdowns, labor disputes and the equivalent (force Majeure) may result in cancellation/amendment.

Should such cancellation/significant amendment occur, the organizers will provide the customer with immediate notification.

The right to price reductions or refunds of the purchase sum does not apply if the defect is due to severe weather conditions or Force Majeure.  

* Force Majeure shall mean an unusual and unforeseeable event beyond a party’s control, including without limitation: any act of God or public enemy, war, civil war, insurrection, avalanche, riot, fire, storm, flood, sabotage, embargo, explosion, industrial action (including strike), hostilities or terrorism or threatened hostilities or terrorism, and provided further that the consequences of the event cannot be avoided or circumvented by the party referring to Force Majeure. 

INSURANCE/CANCELLATION INSURANCE

We recommend all our customers to make sure they have satisfactory insurance arrangements prior to their trip.

OBLIGATIONS

Best Arctic AS obligations:

• Ensure that the necessary documents/confirmations are sent in writing to your given email address
• Ensure that you receive information of any changes made to your booking
• Ensure that our product owners/suppliers/partners are paid for what you have purchased

OUR PRODUCT OWNERS’ /SUB SUPPLIERS’/ PARTNERS’ OBLIGATIONS

• Accountability for supplying the product you have purchased in accordance with its description
• Compliance with applicable legislation and regulations
• Checking proof of identity/passports where necessary and the rejection of any travelers lacking the proper documentation.

THE CUSTOMER’S OBLIGATIONS

• Make yourself familiar with our terms of cancellation or those of our product owners/suppliers/partners
• Accept financial responsibility for all transactions made in your name
• You must be over 18 years of age and have the capacity to affect legal transactions and incur liability
• You warrant that all information about you and your party is true and accurate
• Best Arctic AS AS must not be used to make speculative, false or fraudulent bookings
• Obtain information about rendezvous times
• Make sure that tickets and confirmations are in accordance with your booking as soon as confirmation is received
• Bring valid identification/passport or visa
• Observe the regulations given by product owners/suppliers/partners
• Do not inconvenience other travelers/participants
• Do not damage the product owner’s/supplier’s/partner’s property – you may be liable to pay compensation

SHORTCOMINGS

It is considered a shortcoming when what you receive deviates from what you have booked and had confirmed. It is also a shortcoming when you are given insufficient or negligent information about conditions that would normally be of importance to the product you have booked.

The following circumstances are not considered shortcomings:

• minor delays when traveling
• deviations from normal weather, temperatures, or other climatic conditions
• circumstances resulting from the traveler’s own negligence

Even though we have done what we can to ensure accuracy and availability, some errors may occur. When such occurrences are brought to our attention, we will do our utmost to ensure that you are notified within 3 working days after your reservation has been made. We reserve the right to cancel your reservation and refund the cost, without any liability befalling the customer. In cases where the supplier cancels or makes changes to your reservation, we will do everything in our power to notify you as soon as possible. Should the supplier be unable to fulfill your booking, you will have the option of accepting an alternative offer or canceling your booking and receiving a full refund. In cases where the supplier is unable to provide an alternative within three working days, we reserve the right to cancel your reservation and provide you with a full refund, without any other form of compensation.

MODIFICATIONS AND ERRORS

Our website may be subject to modifications and errors without notice. The information provided may be subject to changes that have occurred after it was published. We can accept no responsibility for any clerical errors.

TRAVEL PASS USE FOR ARCTIC ROUTE

The Travel Pass can only be used to travel by the customer connected to the travel pass, listed during Purchase. Travel passes can’t be
resold and are not transferable. Any misuse of the Travel Pass, gives Best Arctic the right to cancel the Travel Pass, without any refund. In case of any questions or needed help about the use of the Travel Pass, contact Best Arctic via info@bestarctic.com.

ARCTIC ROUTE TICKET PURCHASE

Tickets for Arctic Route can be bought online on the website www.bestarctic.com. The ticket can be
bought just before the schedule departure time, by visiting our website.
Tickets can’t be bought on the bus or via physical booking platform. Every passenger needs to present a valid bus ticket, when boarding the bus.

RESERVATION OF A SEAT ON ARCTIC ROUTE

By purchasing an Arctic Route ticket, you guarantee
a spot on the purchased bus route. The ticket doesn’t give the right to a specific
seat on the bus, aka there is no specific seat reservation made when purchasing
a ticket, only a guaranteed spot on the bus.

LOST OR DAMAGED LUGGAGE FOR ARCTIC ROUTE

Best Arctic is not responsible for any luggage, goods or other
articles lost or damaged during the transportation for the Arctic Route, except for damage caused by
Best Arctic, for example reckless driving or malfunctions on the vehicle.
Compensation is limited to NOK 12,000 per passenger.

RULES DURING ARCIC ROUTE TRIP

It is not allowed to enjoy own alcoholic beverages during the trip. Passengers may be refused on board if they are excessively drunk. Smoking is not allowed onboard the bus. Passengers who refuse to follow the personnel’s instructions may be refused on board. The customer is responsible for delays and damages as a result of its own conduct.

The customer is responsible for holding a valid ticket during the entire trip, either in hard copy or electronic form. The tickets may be
checked by the personnel at any time during the trip.

DELAYS DURING ARCTIC ROUTE TRIP

Best Arctic is responsible for offering an alternative mode of transportation if the vehicle commissioned for the transport is unable to
complete the trip. Best Arctic will offer price reductions or refunds in the event an alternative mode of transport is not available, or in the event of significant delays. The customer is not entitled to compensation beyond the refund of the purchase price for the trip. The right to price reductions or refunds of the purchase sum does not apply if the defect is due to severe weather conditions, cancelled ferries or closed roads.

COMPENSATION FOR CUSTOMER DAMAGE DURING ARCTIC ROUTE TRIP

 Best Arctic may claim compensation for any damage to the vehicle or other property caused intentionally or negligently by the customer, such as contaminated seats due that need to be rinsed due to vomit or other bodily fluids.

OTHER GENERAL TERMS

Best Arctic AS can accept no responsibility for accidents or damages (deaths and or other personal injuries) resulting in the discontinuation of all or part of a trip, provided that the damage was caused by no fault of ours or our suppliers.

Best Arctic AS can accept no responsibility for indirect losses or consequential damages of any kind in cases where products or services ordered via Best Arctic AS’s reservation service are not protected by Norwegian law.

PRIVACY

Our privacy guidelines are based on current Norwegian legislation regarding consumer protection and privacy.

Specifically, with the help of Best Arctic’s customer review service, you guarantee that:

• You have all rights to any user reviews you publish
• Any reviews published were correct on their date of registration
• You will not consciously or inadvertently publish information that may harm or cause offense to private individuals
• You will not publish comments, information, or other material which are untrue, malevolent, offensive, or which may be interpreted as such
• You will not in any way trick, mislead, or encourage anyone into fraudulent and/or illegal activities

Best Arctic AS does not edit reviews, if they are to be published, they must therefore be in accordance with our guidelines. We will, to such an extent as the law allows, in no way be liable for such reviews, their use, or distribution. The decision to publish your review and your assessment/comments are made at your own risk.

Best Arctic AS reserves the right to reject contributions or remove (without warning) reviews at its own discretion. Amongst other things, this includes situations where Best Arctic AS receives complaints from a third party and/or has reason to believe that our terms and conditions have not been adhered to. Should you wish to complain about any reviews, comments, or other material on our website, you should do so in writing (submit as much information as possible about the circumstances) to: info@bestarctic.com.

QUESTIONS AND COMPLAINTS IN CONJUNCTION WITH YOUR BOOKING

Should you have any other inquiries or complaints in conjunction with your booking prior to your departure, please contact us by email at info@bestarctic.com.

Should you have any complaints about a product owner/supplier/partner while on your trip, be sure to lodge your complaint immediately and officially with the relevant product owner/supplier/partner and make sure you receive a written confirmation before departing/checking out.

If you have any other questions or complaints in conjunction with your booking or the actual product itself, you may contact us on your return home, no later than 30 days after the event took place. State your booking reference and/or forward all relevant information in writing.

SNOWMOBILE ACTIVITIES

It is your responsibility to read the below and be informed. When booking a tour with Best Arctic, you accept the below conditions. The below regards the following activities:

• Lyngen Snowmobile Safari
• Snowmobile Daytime excursion
• Snowmobile Evening excursion
• Fast-paced arctic fun with snowmobile 
• Snowmobile Safari in Finnish Lapland
• Tour of Kilpisjärvi by Snowmobile
• Northern Lights and the Magical Sky by Snowmobile
• Packages including the above-mentioned snowmobile activities

As some of our services/adventures are defined as risk activities, all participants are required to ensure they have adequate insurance coverage for the trip and any accident/illness which may arise during the tour.

During the booking, the participants are required to familiarize themselves with these conditions. By accepting the Terms & Conditions, the participants agree with these terms. Some of the adventures should be regarded as challenging and unforeseen incidents can occur. All adventures have a basic level of safety.

• Experienced instructors
• All adventures are subject to continual evaluation in order to prevent injuries and incidents of a moderate serious
• Experience with the climate and weather conditions in the areas where our adventures take

Snowmobiles are insured, self-liability for damages max NOK 8,000/accident for the above-mentioned snowmobile activities – and max NOK 10,000/accident for the activity Snowmobile Safari in Finnish Lapland/Tour of Kilpisjärvi by Snowmobile/Northern Lights and the Magical Sky by Snowmobile.

As a participant in an adventure or use of services provided by Best Arctic, you acknowledge that this is an activity that can carry a degree of risk for you as a participant.

1. By accepting the T&C, you declare that you, as a participant, voluntarily and at your own risk participate in the activities arranged by Best Arctic.

You agree that Best Arctic disclaims ALL liability for any injuries that may occur during my participation in the activities. This covers injuries of a physical, mental and material nature, including injuries that may light at a later date.

a) Any person who is pregnant, does not have a normal level of fitness or who is suffering from/has suffered from back, neck or other physical/mental ailments is discouraged from participating in some of our activities/services.

b) If you choose to participate in the given activity despite us recommending against this, you are doing so at your own risk. As a participant, you are obliged to inform the guide about such circumstances and confirm that you are choosing to participate at your own risk.

c) Participants are obliged to inform the guide immediately if doubts arise about their health conditions, which may have a consequence for their own safety or the safety of other

3. You acknowledge that all personal belongings and property, including glasses, watches, jewelry, clothes, bags, and electronic equipment, are brought during the activity at your own risk. Please be aware that there is a risk that electronic equipment such as cameras, mobile phones, and laptop computers, will get wet during the activities.

4. As a Participant, you acknowledge that you are always obliged to follow the instructions of the guide or crew. Failure to follow such instructions can endanger the safety of the crew, other Participants, and can damage the snowmobiles.

a) People under the influence of alcohol or drugs/medications are not permitted to participate in Snowmobile tours.

b) Best Arctic retains the right to expel any person failing to observe point 4a from the tour without any form of compensation.

5.  You are obliged to utilize the safety equipment provided by the company and to ensure that it is used at all times.

6. For safety reasons as a Participant I am hereby obliged to alert or notify the guide/crew immediately if an injury, anything of an unpleasant nature or anything leading to the loss of a sense of security arises during the adventure.

7. Best Arctic retains the right to cancel or amend a tour program owing to reasons of safety, extreme weather conditions or force majeure.

8. Best Arctic is not liable for incidents connected to accommodation, facilities or transport.

When booking with Best Arctic, you acknowledge that you are strongly limiting your possibility of claiming compensation from Best Arctic, its employees, owner and other participants for any injuries which may occur.

DOG SLEDDING ACTIVITIES

It is your responsibility to read the below and be informed. When booking a tour with Best Arctic, you accept the below conditions. The below regards the following activities:

– Tromsø Dog Sledding (all departures)
– Husky Safari Tamokdalen (all departures)
– Dog Sledding at Aurora Husky
– Dog Sledding with carts in Lyngen
– Dogsledding in beautiful Skibotn valley
– Dog sledding in Arctic nature

As some of our services/adventures are defined as risk activities, all participants are required to ensure they have adequate insurance cover for the trip and any accident/illness which may arise during the tour.

During the booking, the participants are required to familiarize themselves with these terms. Some of the adventures should be regarded as challenging and unforeseen incidents can occur. All adventures have a basic level of safety.

* Experienced instructors
* All adventures are subject to continual evaluation in order to prevent injuries and incidents of a moderate serious nature.
* Experience with the climate and weather conditions in the areas where our adventures take place.

You acknowledge that this is an activity that can carry a degree of risk for you as a participant.

1. By accepting the T&C, you declare that you, as a participant, voluntarily and at your own risk participate in the activities arranged by Best Arctic.

2. You agree that Best Arctic disclaims ALL liability for any injuries that may occur during my participation in the activities. This covers injuries of a physical, mental and material nature, including injuries that may light at a later date.

a. Any person who is pregnant, does not have a normal level of fitness or who is suffering from/has suffered from back, neck or other physical/mental ailments is discouraged from participating in some of our activities/services.

b. If you choose to participate in the given activity despite us recommending against this, you are doing so at your own risk. As a participant, you are obliged to inform the guide about such circumstances and confirm that you are choosing to participate at your own risk.

c. Participants are obliged to inform the guide immediately if doubts arise about their health conditions, which may have a consequence for their own safety or the safety of other participants.

3. You acknowledge that all personal belongings and property, including glasses, watches, jewellery, clothes, bags, and electronic equipment, are brought during the activity at your own risk. Please be aware that there is a risk that electronic equipment such as cameras, mobile phones, and laptop computers, will get wet during the activities.

4. As a participant, you acknowledge that you are always obliged to follow the instructions of the guide or crew. Failure to follow such instructions can endanger the safety of the crew, the dogs and the other participants.

a. People under the influence of alcohol or drugs/medications are not permitted to participate in Dog sledding tours.

b. Best Arctic retains the right to expel any person failing to observe point 4a from the tour without any form of compensation.

5. You are obliged to utilize the safety equipment provided by the company and to ensure that it is used at all times.

6. For safety reasons as a participant, you are obliged to alert or notify the guide/crew immediately if an injury, anything of an unpleasant nature or anything leading to the loss of a sense of security arises during the adventure,

7. Best Arctic retains the right to cancel or amend a tour program owing to reasons of safety, extreme weather conditions or force majeure.

8. Best Arctic is not liable for incidents connected to accommodation, facilities or transport.

You acknowledge that you are strongly limiting your possibility of claiming compensation from Best Arctic, its employees, owner and other participants for any injuries which may occur.

BEST ARCTIC

• Administration address: Sjøgata 7, 9008 Tromsø, Norway
• Phone: +47 953 03 888
• E-mail: info@bestarctic.co